Helpdesk Ticketing System
AI automatically classifies the category and priority from the user's description - no dropdowns, no forms. Just describe the issue, provide contact details, and the ticket is raised instantly.
This demo uses sample data for illustration purposes only.
Smart Ticketing Flow
AI auto-detects the category and priority from the issue description. Users just describe their problem and provide contact details - no dropdowns needed.
AI will auto-detect category and priority
ⓘSample demo. No real tickets are created or stored.
SupportBot
Everything your support team needs
An agentic AI that handles the entire ticket lifecycle - from first contact to resolution - without manual forms or dropdowns.
Guided Conversational Flow
The AI walks users step by step through raising a ticket - collecting exactly what it needs and nothing more. No forms, no confusion.
AI Category Auto-Detection
Category and priority are detected automatically from the user's plain-language description. No dropdowns, no manual selection - the AI classifies it instantly.
Priority Intelligence
Keywords like "urgent", "blocking", or "system down" trigger automatic escalation so critical issues are never left in the standard queue.
Full Contact Collection
Collects name, email, and phone number naturally through conversation - giving your support team everything they need to follow up immediately.
Fully Customisable Bot
Change the bot name, colour, and theme to match your brand. Embed on your internal portal, Slack, Teams, or any external website.
Analytics and Reporting
Every ticket is logged with category, priority, contact details, and timestamp. Build dashboards to track volume, resolution times, and trends.
Works across every department
One ticketing AI, deployed across IT, HR, Facilities, Finance, and more. Each department gets its own routing, categories, and escalation rules.
IT Support
- Password resets and account access
- Hardware and software issues
- Network and VPN problems
- Auto-triage by issue severity
HR Requests
- Leave applications and queries
- Payroll and benefits issues
- Onboarding and offboarding
- Policy clarification requests
Facilities
- Office maintenance requests
- Parking and desk allocation
- Building access issues
- Equipment repairs and cleaning
Finance
- Invoice processing queries
- Expense reimbursements
- Budget approval requests
- Billing and payment disputes
Want this for your business?
Deploy an AI helpdesk that raises, routes, and tracks support tickets - integrated with your existing tools, deployed in days.